Terms and Conditions

Terms & Conditions

Effective Date: [Loading date...]

These Terms and Conditions govern the repair, servicing, and handling of virtual reality devices submitted to Fix My Oculus ("we," "us," or "our"). By using our services or submitting a device for repair, you ("customer," "you," or "your") agree to be bound by these terms.

1. Introduction

By submitting your device to Fix My Oculus, you enter into a service agreement governed by these Terms and Conditions. These terms outline our responsibilities as a service provider and your responsibilities as a customer. Please read them carefully before sending in your device for repair.

2. Repair Process

Our repair process is designed to be simple, secure, and transparent:

  • You initiate the process by contacting us to discuss your repair needs.
  • We provide you with a shipping label and instructions to securely package your device.
  • Once we receive your device, we conduct a thorough evaluation and provide you with a detailed repair quote (typically within 1–3 business days).
  • Repairs begin only after your approval and payment.
  • Most repairs are completed within 7–14 business days, depending on parts availability and complexity.

We will notify you of any unexpected delays that arise during the process.

3. Diagnostic & Labor Charges

Every device requires time and expertise to evaluate. A non-refundable diagnostic and labor fee applies to all repairs, even if the repair is declined or cannot be completed. This fee covers technician time, evaluation, and use of tools and testing equipment. Fees may vary by unit.

4. Shipping & Handling

  • Customers are responsible for securely packaging their devices. Contact us if you need guidance.
  • We are not liable for damage caused by improper packaging or loss during transit to our facility.
  • Return shipping is included in the cost of the repair.

5. Repair Quotes & Payments

  • We will provide a detailed quote after evaluation.
  • Repairs begin only after you approve the quote and payment is received.
  • Quotes are valid for 30 days. Devices will be held until we receive your response.
  • We do not ship repaired devices until full payment is completed.

6. Warranty

All completed repairs come with a 30-day limited warranty covering defects in parts and workmanship related to the original repair. The warranty does not apply to:

  • Accidental or physical damage
  • Water or moisture exposure
  • New or unrelated issues
  • Customer-supplied parts

Extended warranty options may be available at additional cost.

7. Customer-Supplied Parts

If we accept customer-supplied parts for use in your repair:

  • We make no guarantees as to their quality, performance, or compatibility.
  • No warranty will be provided for repairs involving third-party or non-OEM parts.
  • We are not liable for failure or damage caused by those components.

8. Unclaimed Devices

We do everything we can to help customers recover their repaired devices.

If an invoice remains unpaid after 30 days, your device enters a 30-day grace period. During that time, we will contact you multiple times via:

  • Email reminders
  • Phone calls (if available)
  • A final letter sent to your mailing address, if necessary

If 60 days pass without payment or contact, we reserve the right to consider the device abandoned. In this case, the device may be recycled, resold, or repurposed to recover labor, storage, and diagnostic costs.

9. Limitation of Liability

Fix My Oculus is not responsible for:

  • Loss of data or personal files on your device
  • Accessories not removed before shipment
  • Damage resulting from improper use after repair

Our total liability is limited to the cost of the repair service. We are not liable for indirect or incidental damages related to your device.

10. Data Privacy

We do not intentionally access or copy data on your device. However, technicians may incidentally view content during diagnostics. Please back up and remove sensitive data before shipping. We are not responsible for the security or confidentiality of stored data.

11. Dispute Resolution

If an issue arises, we encourage you to contact us directly. Most concerns can be resolved quickly through mutual communication. If necessary, unresolved matters will be governed by the jurisdiction listed below.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Arkansas. Disputes will be resolved exclusively in Arkansas courts.

13. Force Majeure

We are not liable for delays or failures due to events beyond our control, including but not limited to: natural disasters, power outages, shipping disruptions, pandemics, or internet/utility failures.

14. Eligibility

By submitting a device, you confirm you are at least 18 years old or have the consent of a parent or legal guardian.

15. Customer Agreement

By using our services, you acknowledge that you:

  • Have read and accepted these Terms and Conditions
  • Understand the scope of services, risks, and limitations
  • Waive any claims outside of the agreed repair scope

16. Customer Communication Policy

By submitting a repair request or accepting our Terms and Conditions, you agree that FixMyOculus.com (and its affiliated brands) may contact you regarding your repair through the following methods:

  • Phone call

  • Text message (SMS)

  • Email

  • Mail or letter

These communications are used solely for the purpose of providing updates, confirmations, and information related to your repair — such as service status, shipping updates, payment requests, or additional questions about your device.

By proceeding with your repair request, you acknowledge and agree to our SMS opt-in policy. This means you consent to receive text messages from us in relation to your service. We will never use SMS, phone calls, or email to market or sell additional products or services.

You may opt out of SMS communication at any time by replying “STOP” to any message you receive from us.

17. Contact Us

Email: info@fixmyoculus.com
Website: www.fixmyoculus.com