Terms and Conditions

Fix My Oculus, operated by Wulz-Ferguson LLC Effective Date: August 6, 2026

These Terms and Conditions govern the repair, servicing, and handling of virtual reality devices submitted to Fix My Oculus ("we," "us," or "our") and purchases made through fixmyoculus.com. By using our services or submitting a device for repair, you ("customer," "you," or "your") agree to be bound by these terms. Our Privacy Policy (https://www.fixmyoculus.com/pages/legal#privacy) and, for devices in our custody, our Device Data Handling & Sanitization Policy (https://www.fixmyoculus.com/pages/legal#device-data) supplement these terms.

1. Introduction

By submitting your device to Fix My Oculus, you enter into a service agreement governed by these Terms and Conditions. These terms outline our responsibilities as a service provider and your responsibilities as a customer. Please read them carefully before sending in your device for repair.

2. Repair Process

You initiate the process through the repair request form on our website or by purchasing a repair service through our store. We provide a prepaid shipping label and instructions to securely package your device. Once we receive your device, we evaluate it and provide a detailed repair quote, typically within 1 to 3 business days of diagnosis. Repairs begin only after your approval and payment. Standard turnaround is 14 to 21 business days from receipt of your device; delays in quote approval or payment extend this timeline. We will notify you of any unexpected delays that arise during the process.

3. Diagnostic & Labor Charges

Every device requires time and expertise to evaluate. A non-refundable diagnostic and labor fee applies to all repairs, even if the repair is declined or cannot be completed. This fee covers technician time, evaluation, and use of tools and testing equipment. Fees may vary by unit.

4. Shipping & Handling

You are responsible for securely packaging your device; contact us if you need guidance. We are not liable for damage caused by improper packaging or for loss during transit to our facility. Return shipping is included in the cost of the repair. Please remove accessories, memory cards, and personal items before shipping; we are not responsible for accessories not removed before shipment.

5. Repair Quotes & Payments

We provide a detailed quote after evaluation. Repairs begin only after you approve the quote and payment is received. Quotes are valid for 30 days, and devices are held until we receive your response. We do not ship repaired devices until full payment is completed.

6. Warranty

All completed repairs come with a 30-day limited warranty covering defects in parts and workmanship related to the original repair, with an extended 90-day warranty available at additional cost. Any device reported as failing after repair is returned, re-diagnosed, and corrected at no charge within the warranty period. The warranty does not apply to accidental or physical damage, water or moisture exposure, new or unrelated issues, or customer-supplied parts.

7. Customer-Supplied Parts

If we accept customer-supplied parts for use in your repair, we make no guarantees as to their quality, performance, or compatibility, no warranty is provided for repairs involving those parts, and we are not liable for failure or damage caused by those components.

8. Device Data

We do not intentionally access, browse, copy, extract, or retain personal data stored on your device. Technicians access device functions only as required to diagnose and verify repairs, and incidental viewing of on-screen content may occur during that testing. We never transfer data off your device. We recommend backing up your data before shipping, and account sign-out or factory reset before return shipment is available on request at no charge. Details are in our Device Data Handling & Sanitization Policy at https://www.fixmyoculus.com/pages/legal#device-data.

9. Photography & Repair Content

We document repairs for quality records, and some consumer repairs may appear in our published content (such as YouTube). Any such appearance is strictly anonymous: we never disclose names, serial numbers, account information, or any customer-identifying details, and customers are identified only at their own express request. You may opt out of content appearance entirely by telling us at any point before publication, and your repair will be handled identically either way.

10. Business & Enterprise Services

Fleet, batch, and business repair services are governed by a separate written service agreement between Wulz-Ferguson LLC and the client. Where such an agreement exists, its terms control over these Terms and Conditions.

11. Unclaimed Devices

We do everything we can to help customers recover their repaired devices. If an invoice remains unpaid 30 days after we issue it, we will contact you multiple times via email and phone (if available) to arrange payment and return of your device. If those attempts are unsuccessful, we will send a final written demand for payment by certified mail to your last known mailing address. If the invoice remains unpaid 30 days after that certified demand is sent, you agree that the device is abandoned and that ownership of the device transfers to us, and we may retain, sell, recycle, or otherwise dispose of it to recover our diagnostic, labor, parts, and storage costs. If we sell an abandoned device, we will pay you, on request, any sale proceeds that exceed the total amount you owed us. Nothing in this section limits any rights we hold under Arkansas artisan's and repairmen's lien law.

12. Limitation of Liability

Fix My Oculus is not responsible for loss of data or personal files on your device, accessories not removed before shipment, or damage resulting from improper use after repair. Our total liability is limited to the cost of the repair service. We are not liable for indirect or incidental damages related to your device.

13. Dispute Resolution & Governing Law

If an issue arises, contact us directly; most concerns can be resolved quickly through mutual communication. These Terms and Conditions are governed by the laws of the State of Arkansas, and unresolved disputes will be resolved exclusively in Arkansas courts.

14. Force Majeure

We are not liable for delays or failures due to events beyond our control, including but not limited to natural disasters, power outages, shipping disruptions, pandemics, or internet and utility failures.

15. Eligibility

By submitting a device, you confirm you are at least 18 years old or have the consent of a parent or legal guardian.

16. Customer Communications & SMS Program

By submitting a repair request or accepting these Terms and Conditions, you agree that FixMyOculus.com and its affiliated brands may contact you regarding your repair by phone call, text message (SMS), email, or mail. These communications are used solely to provide updates, confirmations, and information related to your service, such as repair status, shipping updates, payment requests, or questions about your device. We will never use SMS, phone calls, or email under this section to market or sell additional products or services.

By proceeding with your repair request, you consent to receive service-related text messages from us. Consent to receive text messages is not a condition of purchase or service; we can provide all updates by email instead. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of SMS communication; you may also opt out by any other reasonable method, including emailing info@fixmyoculus.com, and we will honor opt-out requests promptly and in no event later than 10 business days. After you opt out, we may send one final message confirming your opt-out. Reply HELP for help, or contact us at info@fixmyoculus.com for support. Your information is handled as described in our Privacy Policy at https://www.fixmyoculus.com/pages/legal#privacy. Mobile information and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

17. Customer Agreement

By using our services, you acknowledge that you have read and accepted these Terms and Conditions, understand the scope of services, risks, and limitations, and waive claims outside of the agreed repair scope.

18. Contact Us

Email: info@fixmyoculus.com · Website: www.fixmyoculus.com Wulz-Ferguson LLC, 6028 West Stoney Brook Road, Suite 5, Rogers, AR 72758