Legal & Policies

The legal paperwork for Fix My Oculus, operated by Wulz-Ferguson LLC, in one place. These documents govern our website, store, repair services, and how devices in our care are handled.

Privacy Policy

Effective Date: August 15, 2025 Last Updated: August 6, 2026

Fix My Oculus, a brand operated by Wulz-Ferguson LLC ("we," "our," or "us"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data you provide through our website (https://www.fixmyoculus.com), our repair services, our online store, and our promotions and giveaways.

Data stored on devices you send to us for repair is governed by our Device Data Handling & Sanitization Policy at https://www.fixmyoculus.com/pages/legal#device-data, which supplements this policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, shipping address, phone number.

Repair Service Information: Device type and serial number, reported issue and diagnosis, repair history, service communications (email, SMS, store messages, and phone), and quote and invoice records.

Transaction Information: Details of purchases made from FixMyOculus.com, such as order total, products or services purchased, and shipping information.

Promotion Activity: Giveaway and contest entries, social actions, referral activity, and eligibility information when you participate in a promotion.

Business Client Information: For enterprise and business clients, business contact details, fleet and batch service records, and contract-related information.

Device & Usage Data: IP address, browser type, referral source, and behavior on our site.

Marketing Preferences: Email opt-ins and unsubscribe status.

We will not collect more information than is necessary for these purposes.

2. How We Use Your Information

Your data may be used for the following purposes:

To provide repair services, including intake, shipping labels, diagnosis, quotes, repair tracking, warranty service, and status communications. To fulfill and ship products and prizes. To administer and operate giveaways, contests, and promotional programs, including tracking entries and eligibility. To communicate with you regarding order status, repair status, account information, or promotion outcomes. To maintain repair quality records supporting our repair warranty. To send marketing communications, only if you opt in. To improve our website and customer experience.

3. Sharing of Information

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties, strictly for the purposes outlined above, including:

E-commerce and payment infrastructure (e.g., Shopify and payment processors). Shipping and logistics providers (e.g., USPS, UPS, FedEx, and label services such as Shippo) for repair and order fulfillment. Email and SMS platforms (e.g., Klaviyo) for transactional and opted-in marketing communications. Giveaway platforms (e.g., Giveaway Ninja) when you enter a promotion. Legal authorities when required to comply with law or resolve disputes.

4. Marketing, SMS, and Opt-In Consent

You will only receive marketing emails if you explicitly opt in during checkout, repair intake, or giveaway registration. You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any Fix My Oculus email. We honor all unsubscribe requests immediately and do not retain unsubscribed contacts in active marketing lists. Transactional messages about an active repair or order, such as shipping and status updates, are sent as part of the service you requested and are not marketing.

SMS: If you opt in to text messages, we send service-related SMS about your repair or order. Consent is not a condition of purchase or service. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or opt out by any other reasonable method, including contacting info@fixmyoculus.com; opt-outs are honored promptly and in no event later than 10 business days, and we may send one final message confirming your opt-out. Reply HELP or contact info@fixmyoculus.com for support. Mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies & Tracking

Our website may use cookies and analytics tools to improve performance, monitor usage, and enhance user experience, including referral attribution during giveaway entry. You can adjust cookie settings in your browser at any time.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy or comply with legal obligations. Repair records are retained as business records supporting our repair warranty and quality program. If you wish to have your information deleted, you may contact us using the information below.

7. Children's Privacy

Our services and promotions are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

8. Your Rights & Choices

If you reside in a state or region with specific data privacy rights (such as California), you may have the right to: request access to your personal data, request deletion of your data, opt out of marketing communications, and withdraw consent at any time. To exercise any of these rights, please contact us at info@fixmyoculus.com.

9. Security

We implement standard industry practices to protect your personal information, including serial-number-based tracking of every device in our custody and restricted staff access to our systems and facility. However, no online transmission or data storage system is guaranteed to be 100% secure.

10. Policy Changes

We may update this Privacy Policy periodically. If significant changes are made, we will notify users via email or by posting a notice on our website.

11. Contact Us

If you have questions about this policy or wish to make a data request, please contact:

Wulz-Ferguson LLC Attn: Privacy Officer 6028 West Stoney Brook Road, Suite 5 Rogers, AR 72758 Email: info@fixmyoculus.com

Device Data Handling & Sanitization Policy

Wulz-Ferguson LLC, d/b/a Fix My Oculus Effective Date: August 6, 2026 · Version 1.0

This policy governs how devices in our custody are received, tracked, handled, repaired, and returned, and how any user data stored on those devices is protected. It applies to all consumer and enterprise devices we service and supplements our website Privacy Policy (https://www.fixmyoculus.com/pages/legal#privacy), which governs data collected through fixmyoculus.com.

1. Chain of Custody

Every device is logged by serial number at intake. The receiving agent scans the serial into the device's service ticket, and each serial is checked against our complete device history to prevent unit mix-ups and fraud. From that point forward the ticket records every stage the device passes through: Received, Diagnosed, Repair Queue, Awaiting Parts, Testing, Invoiced, and Shipped. The ticket permanently records the components replaced, the technician who performed the work, and the testing performed. Inbound and outbound shipments are tracked in real time through carrier webhooks, so a device's physical location is known from the customer's door to ours and back. Devices are stored in a staged warehouse area separated from shipping traffic, and repair work occurs only in the technical shop at assigned ESD-controlled benches.

2. User Data on Devices

Devices frequently arrive signed in to user accounts and containing personal content. Our standing rules:

We access device functions only as required to diagnose and verify repairs. Functional testing is limited to boot, display and optical inspection, passthrough, boundary establishment, and controller tracking. We do not browse, open, copy, extract, or retain any user files, messages, media, browsing history, or application content, and we have no business purpose for doing so.

We never transfer data off a customer device. No device contents are copied to our systems, removable media, or any other device.

Consumer devices are returned in the state they arrived: accounts, settings, and content are left untouched unless you ask otherwise. Account sign-out or factory reset before return shipment is available on request for any repair, at no charge.

Enterprise and fleet devices are factory reset before repair work begins as our default practice, unless the client's service agreement or written instructions direct otherwise. Written sanitization attestation is available for enterprise batches, certifying by serial number that each device was reset.

3. Media and Content Production

Fix My Oculus produces public repair content on YouTube and other platforms. Consumer devices may appear in repair content on a strictly anonymous basis: no names, serial numbers, account information, on-screen personal data, shipping details, or any other customer-identifying information are ever shown or disclosed. A customer is identified in content only at their own express request. Any consumer customer may opt out of content appearance entirely by requesting it at intake or any time before publication. Enterprise and fleet devices are never filmed or photographed for published content, without exception.

4. Physical Security

Our operation runs in a dedicated 2,800 square foot commercial facility with access limited to staff. The technical shop is physically separated from shipping, receiving, and warehouse traffic. Devices awaiting repair, in repair, and awaiting return are stored inside the facility at all times; devices do not leave the premises during service. Lithium battery handling follows fire-safe procedures including dedicated sand containment. The facility is protected by a monitored security alarm, with camera coverage of all shared spaces through which devices move. Customers do not enter the workshop area; building access, including after hours, is limited to staff.

5. Hygiene and Sanitization

Every device is surface-sanitized before return shipment, including facial interfaces and controllers. For staff safety we decline devices contaminated with human or animal fluids, and customers confirm their device is free of such materials before we issue a shipping label.

6. Liability and Insurance

Devices in our custody are insured. Wulz-Ferguson LLC carries a commercial business owner's policy through The Hartford that includes commercial general liability coverage of $1,000,000 per occurrence and $2,000,000 aggregate, including products and completed operations, and business personal property coverage at replacement cost that expressly includes personal property of others in our care, custody, or control. Additional insured status is available by contract under a blanket endorsement, and certificates of insurance are available to enterprise partners on request.

7. Incident Response

If a device in our custody is lost, damaged beyond the repair scope, or if we have reason to believe user data was accessed or exposed contrary to this policy, we notify the affected customer promptly, and for enterprise clients within the notification window defined in the service agreement, with a written account of what occurred and the corrective action taken.

8. Records and Retention

We retain repair records (serial number, service history, components replaced, technician, testing performed, and customer communications) as business records supporting our repair warranty and quality program. We retain no data from the devices themselves.

9. Scope Notes for Enterprise Partners

This policy reflects our current commercial practice. We do not currently hold SOC 2, R2, or e-Stewards certifications, and we do not currently service engagements requiring TAA compliance or NIST 800-171/CMMC alignment; public sector requirements are addressed per engagement. Questions and certificate requests: info@fixmyoculus.com, Attn: Privacy Officer, 6028 West Stoney Brook Road, Suite 5, Rogers, AR 72758.

Terms & Conditions

The full Terms & Conditions are the binding service agreement for every repair and purchase. This summary is for convenience only; the full document governs.

  • You approve before we work. After diagnosis you get an exact quote, and nothing is charged or repaired until you say yes.
  • Diagnostic & labor fee. A non-refundable diagnostic fee applies to every device we evaluate, and it's waived into the repair cost when you proceed.
  • Warranty. Completed repairs carry a 30-day limited warranty on parts and workmanship, with a 90-day extension available.
  • Turnaround. Standard turnaround is 14 to 21 business days from when we receive your device.
  • Shipping. We send a prepaid label to us; return shipping is included in the repair cost.
  • Your data. We don't browse, copy, or keep anything stored on your device; see the Device Data policy above.
  • Communications. Service updates come by email, SMS, or phone; SMS consent is optional and STOP always works.
  • Unclaimed devices. After repeated contact attempts and a certified-mail demand, devices with invoices unpaid for a further 30 days are treated as abandoned.
  • Governing law. Arkansas law governs, and disputes are resolved in Arkansas courts.

Read the full Terms & Conditions →