How mail-in repair works

Send it in, we diagnose it, you approve the exact price, and we fix it and ship it back. Here's the whole process, start to finish.

Four steps, start to finish

Simple, honest, and you're in control the whole way.

  • Tell us what is wrong checklist icon

    1. Tell us what's wrong

    Start your repair online and describe the problem. Not sure what it is? We'll help you figure it out.

  • Prepaid label icon

    2. We email a prepaid label (US)

    Shipping to us is free. Your label lands in your inbox within 24 hours — just box it up and send it in.

  • Free diagnostic magnifier icon

    3. We diagnose it, you approve

    We inspect it, send you the exact price, and don't touch anything until you say go.

  • Fixed and shipped back icon

    4. Fixed and shipped back

    About 4 weeks from the day it arrives, plus shipping. In a hurry? Priority ships within 72 hours, from $29.99.

Packing it up

A sturdy box and five minutes is all it takes.

  • Prepaid label icon

    What to send

    Just the hardware that needs work. Controller drifting? Send the controller. Include the headset only if the issue involves both.

  • Tell us what is wrong checklist icon

    What to remove

    Head straps, facial interfaces, SD cards, and third-party accessories. We only need the device being repaired.

  • Fixed and shipped back icon

    How to pack it

    Any sturdy box with padding works. Print the prepaid label we email you, tape it on, and drop it off.

  • Turnaround time stopwatch icon

    Turnaround

    Standard repairs take about 4 weeks from arrival. Need it sooner? Priority service is 72 hours from arrival, from $29.99.

Fair pricing, no surprises

79% of repairs are $150 or under, and larger Quest 3 jobs run higher. Either way you approve the exact price before we touch anything, and the diagnostic is free with any repair.

  • When do I pay card and clock icon

    Controllers from $35.99

    Our #1 fix. Most controller repairs land around $50.

  • VR headset icon

    Quest 2 repairs $35–$99

    Thumbsticks, lenses, LCDs, charge ports and motherboards.

  • Headset repair wrench icon

    Quest 3 & 3S repairs $80–$240

    Bigger jobs like speaker arms, charge ports and motherboards sit at the top.

  • Free diagnostic magnifier icon

    Diagnostic free with repair

    We send the exact price before anything is charged. Repair with us and the diagnostic costs nothing; diagnosis-only returns are $35.
When do I pay card and clock icon

How much does a repair cost?

It depends on your headset and what's wrong. Quest 2 repairs typically run $35–$99. Quest 3 and 3S repairs typically run $80–$240. Controller repairs start at $35.99. The diagnostic is free with any repair, and we send you the exact price before anything is charged — you're never billed without approving it first.
Turnaround time stopwatch icon

How long does it take?

About 4 weeks from the day we receive your headset, plus shipping time. Need it sooner? Priority Repair Service ships within 72 hours of arrival, starting at $29.99.
What if you cannot fix it icon

What if you can't fix it?

If we can't repair it, you don't pay for the repair. You cover return shipping only and we send it straight back to you.
Warranty shield icon

Is there a warranty?

Yes. Every repair includes a 30-day warranty covering the work we did. You can extend it to 90 days for $15 or 180 days for $30 at the time of service. Parts and accessories carry a 30-day guarantee against manufacturer defects.
When do I pay card and clock icon

When do I pay?

Once you approve the price. We diagnose it, send you the exact price, and only charge once you approve it. Completed repairs are held 30 days pending payment.

Let's get you back in VR.

Start a mail-in repair, or grab the parts and tutorials to do it yourself.