Returns & warranty

Still having issues after you sent it in? Every repair is covered for 30 days. If something's still not right, send it back to us so we can get it working again.

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Do you cover shipping?

Shipping to us is free — we email your prepaid label within 24 hours of purchase. Return shipping is billed with your repair, usually under $9.
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Is there a warranty?

Yes. Every repair includes a 30-day warranty covering the work we did. You can extend it to 90 days for $15 or 180 days for $30 at the time of service. Parts and accessories carry a 30-day guarantee against manufacturer defects.
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Bought a part that doesn't fit?

Parts are covered for 30 days against defects. Fill out the form above or message us with your order number and headset model, and we'll sort out the right part.