Quest 2 Camera Repair
Having tracking issues with your Oculus Quest 2? We can help.
If your headset was recently dropped or exposed to direct sunlight, the tracking problems you're experiencing may be due to damaged cameras. The four cameras located at the front corners of the device are essential for proper movement and spatial recognition—and even one faulty camera can cause major disruptions.
At Fixmyoculus.com, our skilled technicians offer a comprehensive camera replacement service that covers up to four cameras. We’ll restore your headset’s tracking performance so you can get back to fully immersive VR without compromise.
Eligibility
- Returns must be initiated within 30 calendar days of receiving your item.
- The item must be unused, in its original condition, and include all original packaging and accessories.
Non-Returnable Items
- Installed or used items are not eligible for return unless found to be defective upon arrival.
- Customized or special-order parts are non-refundable.
Defective Items
- If your item is defective, contact us within 30 days of receipt. We will arrange for testing and provide a replacement or refund if the defect is verified.
How to Initiate a Return
- Contact us at info@fixmyoculus.com to request a return authorization (RMA).
- Once approved, ship the item back to us using the provided instructions.
- Refunds will be processed within 5-7 business days of receiving the returned item.
Repair Services
- Shipping Label: If you purchase a repair service, our team will email you a prepaid shipping label within 24 hours. If you do not receive your shipping label within this timeframe, please contact us at info@fixmyoculus.com, or submit a shipping label request here and we will assist you promptly.
- Packaging Guidelines:
- Use the smallest possible box that can securely fit your device.
- Add sufficient padding (e.g., bubble wrap or foam) to protect the equipment during transit.
- Devices with uninstalled batteries must be labeled to indicate the presence of hazardous materials, as required by IATA shipping codes.
- Packages that exceed $20 in round-trip shipping costs due to improper or oversized packaging, or other issues, may be subject to additional fees.
Repair Services
- Repairs are covered by a 30-day warranty starting from the date your repaired equipment is returned to you.
- This warranty covers issues directly related to the original repair. It does not cover new damage, misuse, or wear unrelated to the repair.
Extended Warranty Options
- Customers can opt for an extended warranty at the time of service purchase:
- 90-Day Warranty: Covers parts and labor for an additional $15.
- 180-Day Warranty: Covers parts and labor for an additional $30.
Parts and Accessories
- All parts and accessories come with a 30-day guarantee against manufacturer defects. If you encounter an issue, contact us for troubleshooting, replacement, or refund.
Quest 2 Camera Repair
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What customers think about the store
Fast and efficient service for VR device repairs at reasonable prices. Knowledgeable experts with clear instructions and good communication. The repair process is straightforward, with prepaid shipping labels, quick turnaround times, and controllers returned w...